Supplier Performance Management Round Table -Melbourne 25.05.17

PASA Connect Supplier Performance Management -Melbourne 25.05.17

In this session the group discuss these fundamental questions:

  • What is the difference between Supplier Performance Management (SPM) and Supplier Relationship Management (SRM) 
  • Do you have a formal process for managing supplier performance?
  • Who should be monitoring/measuring performance against KPI’s – Procurement or Stakeholders?
  • How do you develop effective KPI’s?
  • The carrot or the stick – which is more effective?
  • What sort of incentives are participants using?  (incentive Supplier Performance)
  • What sort of penalties are participants using?
  • What tools do you use to help measure supplier performance?
  • When do you walk away?


Wayne Bingham & Daniel Mendes – Vicinity Centres

Katrina Jewel, Colin Horsburgh & Thomas Tuszynski - Crown

Simon Nelis - Viva Energy

Genny Rowlands & Nicole Lewis – Me Bank

Rey Reyes – Parmalat

Julien Thomazo – PMI

Sebastian Screaton – Fonterra

Andy Bee - Australian Unity


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Keywords Archer, Ariba, contract management system, contract or supplier meeting reviews, incentive Supplier Performance, KPI tool, measure supplier performance, penalties for poor supplier performance, SAP, Scorecard, SPM, Spreadsheets, SRM, Supplier Performance Management, Supplier Relationship Management, value in contract for stakeholders
Category N/A
Topic / Interest Performance measurement
Type Minutes
Role N/A
Date Entered 07/09/2017