Performance Management Round Table-Melbourne 14.12.16

PASA Connect Performance Management Round Table -Melbourne 14.12.16

In this round table meeting members cover these three key areas of Performance Measurement:

  • Customer (Shareholder) Satisfaction Surveys
  • Vendor Scorecards, also examining soft metrics and stakeholder perception of suppliers
  • KPI’s- outlining how to develop dashboards and the real cost of vendor set up and maintenance.


Shaker Venkataraman-Crown

Lorrain Camm-Vicinity

Shane Davis-PACCAR

Andrea Nation- PACCAR 


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Keywords Cost of vendor set up and maintenance, Customer (Shareholder) Satisfaction Surveys, Develop Purchasing KPI dashboards, KPIs, soft metrics and stakeholder perception of the supplier, Vendor Scorecards
Category N/A
Topic / Interest Performance measurement
Type Minutes
Role N/A
Date Entered 18/12/2017